The extent of the refund on the cost of an appointment made by a Customer, in this circumstance, depends on the type of cancellation policy held by the Business/Service Provider.
If a customer cancels an appointment within 24 hours of the start of an appointment, the Customer will forfeit the total cost of that appointment to the Business/Service Provider.
All POMERAC Business/Service Providers offer the Default/Standard Policy.
Where a Customer cancels an appointment greater than 24 hours prior to the start of an appointment, the Customer shall be refunded the cost of said appointment less POMERAC’s transaction fees.
Where a Customer cancels an appointment greater than 24 hours prior to the start of the appointment, the Customer forfeits a percentage (to be determined beforehand by the Business/Service Provider) of the cost of that appointment to Business/Service Provider.
The remaining percentage, less POMERAC’s transaction fees, will be refunded to the Customer.
In addition to the Default/Standard Policy, POMERAC Business/Service Providers may have either apply the Flexible or the Strict Policy to its appointments.
Cancellation of an appointment by a Business/Service Provider
Cancellation of an appointment by a Business/Service Provider entitles a Customer to a full refund less POMERAC’s transaction fees.
The applicable Cancellation policy will be displayed, at all times, on each of Business/Service Providers’ PROFILE PAGE and its appointment confirmation page through a transaction pop-up window.
Customers are therefore encouraged to review the Business/Service Providers’ profile and appointment confirmation pageS prior to scheduling and booking any appointments with that BUSINESS/SERVICE PROVIDER.
Where extra-ordinary circumstances have arisen where a Customer may need to cancel an appointment, the POMERAC Site administrator may override the Business/Service Provider’s applicable Cancellation policy and determine the appropriate quantum of refund to the Customer. Such cases will be contingent on proper documentation explaining instances, for example, where there is, inter alia: a death in the Customer’s family; a serious illness borne by the Customer or in their family; a natural disaster in the country where the appointment is taking place; Political unrest in the country where the appointment is taking place; or a Customer has jury duty or other similar civil obligations.